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Return Policy

We want you to be completely satisfied with your purchase from Lion's Scar. If you need to return an item, please review our return policy below to ensure a smooth process.

Eligibility for Returns

  • Defective or Damaged Items: Returns are accepted for items that arrive damaged, defective, or with manufacturing flaws.
  • Incorrect Items: If you receive an item different from what you ordered, you are eligible for a return.
  • Unused Condition: Items must be unused, unwashed, and in their original packaging to qualify for a return.

Items Not Eligible for Return

The following items are not eligible for return:

  • Customized or personalized products, unless they are defective.
  • Items marked as clearance or final sale.
  • Worn, washed, or altered items.

Return Timeframe

Returns must be initiated within 14 days of receiving your order. Any requests made after this period may not be accepted.

Return Process

  1. Contact Us: Email us at [Your Email Address] with your order number, the reason for the return, and any supporting photos (if applicable).
  2. Approval: Our team will review your request and provide return instructions within 3-5 business days.
  3. Ship the Item: Once approved, ship the item back to the address provided. Customers are responsible for return shipping costs unless the item is defective.
  4. Inspection and Refund: After we receive and inspect the item, a refund will be issued within 5-7 business days to the original payment method.

Exchanges

We do not process direct exchanges. To obtain a different item or size, please return the unwanted item for a refund and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos of the issue. We will prioritize resolving the matter promptly.

Return Shipping Costs

  • The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping method to ensure safe delivery of your return.

Contact Us

For any questions or assistance regarding returns, please reach out to us:

  • Email: Lionsscar300@gmail.com
  • Phone: +91 90339 33548
  • Contact Form

Your satisfaction is important to us, and we’re here to help with any concerns you may have.