Refund Policy
We value your satisfaction and strive to provide high-quality products that meet your expectations. In the event of an issue with your order, our refund policy ensures a smooth and hassle-free resolution.
Eligibility for Refunds
Defective Items: Refunds are available for items that arrive damaged, defective, or with significant manufacturing flaws.
Incorrect Items: If you receive an item different from what you ordered, we will process a refund.
Return Condition: Items must be unused, in their original packaging, and accompanied by proof of purchase to qualify for a refund.
Refund Request Timeframe
Refund requests must be submitted within 14 days of receiving your order. Requests made after this period may not be eligible for consideration.
Non-Refundable Items
The following items are not eligible for refunds:
Customized or personalized products, unless they are defective or damaged.
Items on clearance or marked as final sale.
Refund Process
- Submit a Request: Contact our customer support team at [Your Email Address] with your order details and reason for the refund.
- Review: Our team will review your request and notify you of the approval or rejection within 3-5 business days.
- Return Instructions: If approved, you’ll receive instructions on how to return the item. The customer is responsible for return shipping costs unless the item is defective.
- Refund Issuance: Once the returned item is received and inspected, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method.
Exchanges
We do not offer direct exchanges. To obtain a different size or design, please initiate a return for a refund and place a new order.
Damaged or Defective Items
For items that arrive damaged or defective, please contact us immediately with photos of the issue to expedite the resolution process.
Contact Us
For further assistance with refunds or returns, please reach out to our support team
Email: Lionsscar300@gmail.com
Phone: +91 90339 33548